bjie Terms & Conditions — Platform Rules and Player Obligations

These Terms & Conditions ("Terms", "Agreement") govern the relationship between bjie ("the Platform", "we", "us", "our") and any individual ("Player", "User", "you", "your") who accesses, registers on, or uses any part of the bjie website located at https://bjie.io and all associated sub-pages, services, games, and features (collectively, "the Platform").

bjie operates as an online entertainment platform offering sports betting, live casino games, slots, crash games, and related services. The Platform is designed primarily to serve players based in Bangladesh, though access may be available to players in other jurisdictions subject to local laws.

By creating an account on bjie, depositing funds, placing a wager, or otherwise using any service offered by bjie, you acknowledge that:

• You have read, understood, and agree to be bound by these Terms in their entirety.
• You have read and accepted the bjie Privacy Policy, which forms part of this Agreement.
• You have read and accepted the bjie Responsible Gaming Policy.
• You meet all eligibility requirements set out in Section 2 of these Terms.
• You are not accessing the Platform from a jurisdiction where online gambling is prohibited.

bjie reserves the right to amend, update, or replace these Terms at any time. Continued use of the Platform following any update constitutes your acceptance of the revised Terms. Players are encouraged to review this page periodically to remain informed of any changes.

Access to and use of the bjie Platform is subject to the following eligibility requirements, all of which must be satisfied at the time of registration and on a continuing basis throughout the life of your account:

• Age: You must be at least 21 years of age. bjie strictly prohibits access by individuals under the age of 21. This age threshold applies to all players regardless of any lower legal age of majority that may apply in a particular jurisdiction.
• Legal capacity: You must have full legal capacity to enter into a binding agreement and to use the bjie Platform under the laws of your country or territory of residence.
• Jurisdiction: You are solely responsible for determining whether online gambling is lawful in your jurisdiction. bjie does not accept liability for any player who accesses the Platform from a jurisdiction where such activity is prohibited.
• Not self-excluded: You must not be subject to a self-exclusion order on bjie or any other gambling platform. If you have previously self-excluded from bjie, you must not attempt to open a new account. Any account opened in violation of a self-exclusion will be immediately closed and any funds deposited will be returned, minus any winnings generated.
• Not an employee: You must not be an employee, contractor, agent, or affiliate of bjie or any of its partner studios, and you must not be a close family member of such an individual.
• One account only: You may hold only one registered account on bjie. Registering more than one account is a material breach of these Terms and may result in permanent suspension of all associated accounts and forfeiture of all balances.

bjie reserves the right to request documentary proof of eligibility at any time, including government-issued photo identification, proof of address, and proof of payment method ownership. Failure to provide satisfactory documentation within the timeframe specified by bjie support may result in account suspension and the withholding of pending withdrawals pending verification.

To access real-money games and betting markets on bjie, you must register a player account. The registration process requires you to provide accurate, complete, and truthful personal information including your full legal name, date of birth, current residential address, email address, and a valid Bangladesh mobile number.

You agree that:

• All information provided during registration is accurate and complete to the best of your knowledge.
• You will promptly notify bjie of any changes to your registered information by contacting [email protected].
• You will select a strong, unique password for your bjie account and will not share your login credentials with any third party.
• You accept full responsibility for all activity carried out using your account credentials, whether authorised by you or not.
• bjie may, at its sole discretion, decline to open an account for any applicant without providing a reason.

bjie operates a Know Your Customer (KYC) verification process. Depending on your account activity and deposit history, bjie may require you to submit supporting documents including a national identity card (NID), passport, driving licence, recent utility bill or bank statement, or a photograph of your bKash/Nagad account screen. KYC verification must be completed before any withdrawal can be processed.

Accounts that are found to have been registered using false information, stolen identities, or in violation of any term of this Agreement will be permanently suspended without notice and any balance in the account will be forfeited.

All financial transactions on the bjie Platform are denominated in Bangladeshi Taka (BDT, ৳). bjie supports the following payment methods for players in Bangladesh:

• Mobile Financial Services: bKash, Nagad, Rocket, Upay
• Bank Transfer: Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and other major Bangladesh commercial banks
• International Cards: Visa and Mastercard (where available and subject to card issuer approval)

Deposits: Minimum deposit amounts are displayed at the point of transaction within your bjie account. Most deposits via bKash, Nagad, Rocket, and Upay are credited to your account balance instantly. Bank transfer deposits may take up to 24 hours to be reflected depending on the processing bank. bjie does not charge any fees for deposits, though your payment provider may apply its own transaction charges.

Withdrawals: Withdrawals are processed to the same payment method used for your most recent deposit, in accordance with anti-money laundering (AML) policy. Minimum withdrawal amounts apply and are displayed at the time of request. bjie aims to process approved withdrawal requests within 24–72 hours of submission, subject to completion of KYC verification and any applicable security checks. bjie reserves the right to delay processing of withdrawals pending identity verification.

Currency and Exchange: bjie processes all accounts in BDT. If your payment method processes in a different currency, conversion will be applied at the prevailing exchange rate at the time of the transaction, and your payment provider's conversion fees may apply.

Anti-Money Laundering: bjie is committed to complying with applicable AML standards. The Platform monitors all transactions for suspicious activity. bjie reserves the right to request documentation supporting the source of funds deposited into any player account and to delay or decline withdrawals pending AML review. Cooperation with AML inquiries is a condition of continued platform access.

bjie offers a range of promotional bonuses, free bets, reload offers, and tournament prizes to eligible players. All promotions are subject to specific terms and conditions that are published alongside each offer at the time it is made available. In the event of any conflict between the general terms in this section and the specific terms of a particular promotion, the specific promotion terms shall prevail.

The following general principles apply to all bjie promotions unless explicitly stated otherwise:

• Wagering requirements: All bonus funds are subject to a wagering requirement before they may be withdrawn as cash. The applicable wagering multiple is stated in the promotion-specific terms.
• Game contribution: Not all games contribute equally towards meeting wagering requirements. Slots typically contribute 100%, while live casino games, table games, and sports bets may contribute at a lower percentage as stated in the promotion terms.
• Minimum odds: Where a bonus relates to sports betting, minimum qualifying odds will be specified. Bets placed at odds below the minimum threshold will not contribute to wagering requirements.
• Expiry: Bonus funds and free bets expire within the timeframe stated in the promotion-specific terms. Expired bonuses and any associated winnings are forfeited without compensation.
• One bonus per player: Unless explicitly stated otherwise, each promotion is available once per player, household, IP address, device, or payment method.
• bjie's right to amend or withdraw: bjie reserves the right to modify, suspend, or cancel any promotion at any time with reasonable notice to affected players. Material errors in promotional communications may be corrected and any bets placed in reliance on an erroneous offer may be voided.

Any attempt to abuse bjie's promotional system, including but not limited to creating multiple accounts to claim bonuses multiple times, using automated strategies to meet wagering requirements with minimal risk, or coordinating with other players to exploit promotional terms, will result in immediate cancellation of all associated bonuses and may result in permanent account suspension.

bjie's sportsbook covers cricket (BPL, IPL, T20 World Cup, ICC events, bilateral test series), football, kabaddi, hockey, and other sports. The following rules apply to all sports betting activity on bjie:

• Bet placement: All bets are accepted at the odds displayed at the time the bet is confirmed. Odds are subject to change before confirmation. Once a bet is confirmed, the odds are locked.
• Settlement: Bets are settled based on the official result declared by the relevant governing body (e.g., the International Cricket Council for cricket events). bjie reserves the right to delay settlement pending official confirmation of results.
• Void bets: A bet will be voided if the event is cancelled, postponed beyond the applicable timeframe specified in the sport-specific rules, or if the event result is determined to be affected by match-fixing or corruption. Voided bets are returned as stake to the player's account balance.
• In-play betting: Live in-play bets are subject to additional terms including network latency disclaimers. bjie reserves the right to suspend in-play markets at any time during an event.
• Maximum payout: A maximum single-bet and accumulator payout limit applies across all sports markets. The applicable limits are displayed within the sportsbook interface at the time of bet placement.
• Pricing errors: If odds are published due to a manifest error (including but not limited to obvious data feed failures or pricing system malfunctions), bjie reserves the right to void any bets placed at the erroneous odds and return stakes to players.

Full sport-specific rules for cricket, football, and all other available markets are published in the bjie sportsbook help section. Players are encouraged to review the applicable rules before placing any wager.

bjie's casino game library is supplied by internationally certified third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. All game outcomes are determined by certified Random Number Generator (RNG) systems that are independently audited for fairness by accredited testing laboratories.

The following principles apply to all casino game activity on bjie:

• Return to Player (RTP): The theoretical RTP percentage for each game is supplied by the game studio and is available within the game information panel. Actual returns experienced by individual players will vary from the theoretical RTP due to the inherent volatility of RNG-based games.
• Game malfunction: In the event of a game malfunction, software error, or server disconnection during a game round, bjie will attempt to reconstruct the game state using server-side records. Where reconstruction is not possible, the affected game round will be voided and any stake will be returned to the player's account balance. Winnings generated from a demonstrably malfunctioning game are not payable.
• Live casino: Live dealer games streamed in real time are subject to additional rules relating to dealer actions, table limits, and network connectivity. The rules of each live table game are displayed within the game interface before joining.
• Game availability: bjie reserves the right to withdraw any game from the Platform at any time without prior notice, including games that are removed by the supplying studio or games that are found to present technical issues.

The following conduct is strictly prohibited on the bjie Platform and may result in immediate account suspension, forfeiture of balances, and legal action where appropriate:

• Registering more than one account on bjie, whether in your own name or using false, borrowed, or stolen identities.
• Providing false information during registration or at any point during the account verification process.
• Using automated betting software, bots, scripts, or any artificial intelligence system to interact with the Platform without prior written consent from bjie.
• Exploiting software bugs, glitches, or pricing errors to gain an unfair advantage over bjie or other players.
• Engaging in arbitrage betting strategies, matched betting, or any coordinated approach designed to guarantee profit irrespective of outcome, where such activity constitutes abuse of bjie's promotional terms.
• Colluding with other players to manipulate game outcomes, tournament results, or betting markets.
• Using the Platform for any money laundering, fraud, or other financial crime.
• Harassing, threatening, or abusing bjie staff, agents, or other platform users via any communication channel.
• Attempting to access another player's account without authorisation.
• Accessing the Platform using a VPN, proxy, or other IP-masking tool to circumvent geographic access restrictions.

bjie employs sophisticated monitoring systems to detect prohibited conduct. Where prohibited conduct is detected, bjie reserves the right to take immediate action without prior notice, including account suspension, balance forfeiture, and referral to relevant authorities.

All content on the bjie Platform, including but not limited to the bjie brand name, logo, website design, user interface, text, graphics, images, icons, game interfaces (as supplied by third-party studios), promotional materials, and software, is the property of bjie or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material from the bjie Platform without the prior written consent of bjie or the applicable rights holder. Personal, non-commercial use of the Platform for the purpose of placing bets and playing games as intended is permitted, subject to these Terms.

The names, logos, and trademarks of third-party game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) are the property of their respective owners and are used on bjie under licence. Nothing in these Terms grants you any right to use those marks.

bjie collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference and is available at bjie.io/privacy-policy. By using the bjie Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

In summary, bjie collects personal data for the purposes of:

• Account registration, verification, and ongoing KYC compliance.
• Processing deposits and withdrawals in accordance with AML requirements.
• Delivering customer support and responding to account queries.
• Personalising your experience on the Platform and delivering relevant promotional communications where you have consented to receive them.
• Complying with applicable legal and regulatory obligations.
• Detecting and preventing fraud, money laundering, and prohibited conduct.

bjie does not sell your personal data to third parties for marketing purposes. Data shared with third-party payment processors, game studios, and KYC verification providers is shared only to the extent necessary to deliver the services described above and is governed by appropriate data processing agreements.

bjie is committed to promoting responsible gaming and player wellbeing. Gambling is intended to be an enjoyable entertainment activity. bjie recognises that for a small number of players, gambling can become problematic, and the Platform provides a comprehensive suite of responsible gaming tools to help players maintain control.

The following tools are available to all registered bjie players via the account dashboard:

• Deposit limits: Set daily, weekly, or monthly deposit limits to cap the amount you can fund your account within a given period.
• Session time limits: Set a maximum session duration after which you will be automatically logged out.
• Reality checks: Enable periodic reminders displaying the duration of your current session and your net gaming position.
• Cooling-off period: Temporarily suspend your account for a period of your choosing (24 hours to 6 weeks).
• Self-exclusion: Permanently close your bjie account. Self-exclusion requests are processed within 24 hours and cannot be reversed for a minimum period of 6 months.

bjie's 24/7 support team is trained to assist players who may be experiencing difficulties related to gambling. If you feel that gambling is negatively affecting your finances, mental health, or personal relationships, please contact [email protected] or visit the bjie Responsible Gaming page for guidance and resources. The bjie Platform is strictly for adults aged 21 and above.

To the fullest extent permitted by applicable law, bjie excludes all liability for any loss or damage arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of funds due to gambling outcomes, which are inherently uncertain and subject to chance.
• Any interruption, delay, or unavailability of the Platform due to technical maintenance, server outages, network failures, or circumstances beyond bjie's reasonable control (force majeure).
• Any loss arising from your reliance on information, odds, or game data that contained an error, subject to bjie's obligation to void bets placed on manifestly erroneous pricing.
• Any unauthorised access to your account resulting from your failure to maintain the security of your login credentials.
• Any indirect, consequential, special, or punitive damages of any kind arising out of your use of the Platform.

Nothing in these Terms excludes or limits bjie's liability for fraud, gross negligence, or any other liability that cannot be excluded or limited under applicable law. bjie's total aggregate liability to any individual player in respect of any single claim shall not exceed the total net deposits made by that player in the 12-month period preceding the event giving rise to the claim.

bjie reserves the right to amend, update, supplement, or replace these Terms & Conditions at any time. When material changes are made, bjie will notify registered players via email to the address on record or via a prominent notice on the Platform. The revised Terms will become effective on the date specified in the notification, which will be no less than 7 days after the notification is issued for material changes.

Your continued use of the bjie Platform after the effective date of any revised Terms constitutes your acceptance of the updated Agreement. If you do not agree with the revised Terms, you must cease using the Platform and request the withdrawal of any remaining account balance before the effective date of the changes.

The version of these Terms that applies to any specific transaction, bet, or game round is the version that was in effect at the time that transaction was initiated.

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws applicable to the bjie Platform's operating jurisdiction. bjie makes no representation that the Platform is appropriate for use in any specific jurisdiction and players access it at their own risk.

In the event of a dispute between you and bjie, we encourage you to contact our support team in the first instance at [email protected]. bjie's support team will endeavour to resolve all player complaints fairly and efficiently within 5 business days of receipt.

If a dispute cannot be resolved through direct communication with the support team, the matter may be escalated to bjie's formal complaints procedure. Details of the formal complaints procedure are available from the support team upon request. bjie is committed to resolving all complaints transparently, fairly, and in accordance with good industry practice.

If you have any questions about these Terms & Conditions, require clarification on any provision, or wish to raise a complaint, please contact the bjie support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the bjie website
• Support Hours: 24 hours a day, 7 days a week, 365 days a year
• Language: English
• Response Time: Live chat responses typically within 2 minutes; email responses within 24 hours

When contacting support regarding a specific account issue, please have your registered email address, account username, and a brief description of your query ready. This will allow the bjie support team to assist you as quickly and efficiently as possible.

bjie aims to provide a safe, fair, and enjoyable gaming environment for all players across Bangladesh. We thank you for taking the time to read these Terms & Conditions in full.