bjie Privacy Policy — How We Collect, Use & Protect Your Data

bjie operates the online gaming and sports betting platform accessible at https://bjie.io ("the Platform"). References in this Privacy Policy to "bjie", "we", "us", or "our" refer to the bjie platform operator. References to "you" or "your" refer to any individual who visits, registers on, or uses the bjie Platform, whether as a registered player or as an unregistered visitor.

bjie acts as the data controller in respect of all personal data collected directly from players and visitors through the Platform. Where bjie engages third-party service providers who process personal data on bjie's behalf (for example, payment processors and KYC verification providers), those providers act as data processors under written agreements that bind them to process data only in accordance with bjie's documented instructions and applicable data protection law.

For all data protection enquiries, players and visitors may contact bjie's support team directly at [email protected]. Our support team handles data-related correspondence seven days a week, 24 hours a day, in English.

bjie collects the following categories of personal data, depending on the nature of your interaction with the Platform:

bjie does not intentionally collect sensitive personal data (such as racial or ethnic origin, religious beliefs, or health information) through the ordinary use of the Platform. Where such data is incidentally disclosed — for example, in a support communication — bjie will treat it with heightened care and will not process it beyond what is strictly necessary to resolve the underlying query.

bjie collects personal data through the following means:

• Direct submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting support, or updating your profile.
• Automated technologies: Data collected automatically as you browse and interact with the Platform, including via cookies, web beacons, server logs, and device fingerprinting technologies. This includes your IP address, session duration, pages visited, and features used.
• Payment providers: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other payment partners when you initiate a deposit or withdrawal.
• KYC and identity verification providers: Verification outcomes and risk scores generated by third-party identity verification services that bjie uses to confirm player identity and comply with AML obligations.
• Game providers: Session data and game round results reported to bjie by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, for the purpose of account balance management, dispute resolution, and responsible gaming monitoring.
• Fraud prevention and analytics services: Data received from fraud-detection tools and analytics platforms that help bjie identify unusual account activity and maintain platform integrity.

bjie processes personal data only where a valid legal basis exists. The table below sets out the primary purposes for which bjie uses your data and the corresponding legal basis for each:

Where bjie relies on legitimate interests as a legal basis, we have assessed that our interests in maintaining a safe, fair, and commercially viable platform are not overridden by your privacy interests, taking into account the limited and proportionate nature of the data processing involved. You may object to processing based on legitimate interests by contacting [email protected]; bjie will review your objection and respond within 30 days.

Where bjie relies on consent (primarily for marketing communications), you may withdraw your consent at any time by updating your communication preferences in your account settings or by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out before withdrawal.

bjie does not sell your personal data to any third party. bjie may share your personal data with the following categories of recipients, strictly for the purposes described in Section 4:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard, for the purpose of processing deposits and withdrawals. Each payment partner operates under its own privacy policy and applicable financial regulation.
• KYC and identity verification providers: Third-party services engaged by bjie to verify player identity, confirm age eligibility (21+), and screen against sanctions and PEP (Politically Exposed Person) lists, as required for AML compliance.
• Game studios: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed studios that supply the games available on bjie. Data shared is limited to session identifiers and account balance information necessary to run game sessions.
• Analytics and security service providers: Providers of fraud detection, cybersecurity, and platform analytics tools, who process data on bjie's behalf under data processing agreements.
• Legal and regulatory authorities: Where bjie is required by law, court order, or regulatory obligation to disclose personal data, including to financial intelligence units in connection with AML reporting obligations.
• Professional advisers: Lawyers, auditors, and accountants who require access to player data in the course of providing professional services to bjie, subject to appropriate confidentiality obligations.

All third-party service providers who process personal data on bjie's behalf are required to implement appropriate technical and organisational security measures and to process data only for the specified purposes documented in their service agreements with bjie.

bjie uses cookies and similar tracking technologies to operate the Platform, maintain session security, analyse usage patterns, and (where you have consented) deliver personalised content. The following categories of cookies are used on bjie.io:

• Essential cookies: Required for the Platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. Essential cookies cannot be disabled without impairing Platform functionality.
• Functional cookies: Store your preferences such as language settings, game filters, and responsible gaming tool configurations to improve your experience across sessions.
• Analytics cookies: Collect anonymised or pseudonymised data about how visitors interact with the Platform, including page views, session duration, and navigation paths. This data helps bjie identify areas for improvement. bjie uses analytics tools that process this data on bjie's behalf.
• Marketing cookies: Used, with your prior consent, to deliver promotional content and track the effectiveness of bjie's marketing campaigns. You may withdraw consent for marketing cookies at any time via your browser settings or by contacting [email protected].

You can manage cookie preferences through your web browser settings. Most modern browsers allow you to block or delete cookies. Note that blocking essential cookies will prevent you from logging in and using core Platform features. For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation.

bjie retains personal data for the periods set out below, after which data is securely deleted or anonymised:

Where a legal claim is pending or reasonably anticipated, bjie may retain relevant data beyond the standard retention periods until the claim is fully resolved. At the end of each retention period, data is permanently deleted from bjie's systems and from those of any third-party processors who hold copies on bjie's behalf.

As a bjie player or Platform visitor, you have the following rights in relation to your personal data. To exercise any of these rights, contact [email protected] with the subject line "Data Rights Request" and include your registered email address and account username. bjie will acknowledge your request within 5 business days and aim to respond fully within 30 days.

• Right of access: You may request a copy of all personal data bjie holds about you, along with information about how it is being used.
• Right to rectification: If any personal data bjie holds about you is inaccurate or incomplete, you may request that it be corrected or completed.
• Right to erasure: In certain circumstances, you may request that bjie delete your personal data. This right is subject to overriding legal retention obligations; for example, bjie cannot erase financial transaction records that must be retained for AML compliance.
• Right to restriction: In certain circumstances, you may request that bjie restrict the processing of your personal data while a correction or objection is being considered.
• Right to data portability: Where processing is based on your consent or on a contract with you, you may request that bjie provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to object: You may object to processing based on bjie's legitimate interests at any time. bjie will cease the relevant processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

bjie will not charge a fee for handling data rights requests unless a request is manifestly unfounded or excessive, in which case bjie reserves the right to charge a reasonable administrative fee or decline the request, providing written reasons for doing so.

The bjie Platform is strictly intended for adults aged 21 and above. bjie does not knowingly collect, store, or process personal data belonging to any person under the age of 21. If bjie discovers or is notified that personal data has been collected from an individual below the minimum age threshold, that data will be permanently deleted and the associated account will be immediately closed.

bjie employs age verification as part of its KYC process to prevent access by minors. Parents and guardians who believe that a minor may have registered an account on bjie are encouraged to contact [email protected] immediately. bjie takes underage gambling seriously and will act on all such reports promptly.

If you are a parent or guardian and are concerned about a young person's exposure to online gambling content, bjie recommends the use of parental control software that can filter access to gambling websites. Additional guidance is available on the bjie Responsible Gaming page.

bjie implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• Encryption in transit: All data exchanged between your browser or app and bjie's servers is encrypted using TLS 1.2 or higher (SSL). The padlock icon visible in your browser address bar confirms that your connection is encrypted.
• Encryption at rest: Sensitive data fields stored in bjie's databases (including identity document data and financial credentials) are encrypted at rest using industry-standard algorithms.
• Access controls: Access to personal data within bjie's internal systems is restricted to authorised personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Intrusion detection and monitoring: bjie's infrastructure is continuously monitored for unusual activity. Automated alerting systems flag anomalies for immediate review by the security team.
• Penetration testing: bjie engages independent security specialists to conduct regular penetration tests of the Platform's infrastructure, identifying and remediating vulnerabilities before they can be exploited.
• Incident response: bjie maintains a documented data breach response procedure. In the event of a breach that poses a risk to your personal data, bjie will notify affected players without undue delay and will take immediate steps to contain the breach and mitigate harm.

While bjie takes all reasonable precautions to protect your data, no system is entirely immune to risk. Players are strongly advised to use a unique, strong password for their bjie account, to enable any available two-factor authentication, and to log out of the Platform when using shared devices.

The bjie Platform may contain references to third-party services such as payment providers (bKash, Nagad, Rocket, Upay), game studios, or sporting bodies. Where the Platform includes links to external websites or services, bjie is not responsible for the privacy practices of those third parties. Each third party operates under its own privacy policy and bjie has no control over how they collect or process your data.

bjie recommends that you review the privacy policy of any third-party service before providing your personal data to that service. If you access a game studio's own website from a promotional link, or if you interact directly with a payment provider's app or portal, your data in that context is governed by the third party's own policy rather than this Privacy Policy.

bjie reviews this Privacy Policy at least annually and whenever there is a material change in the way personal data is collected or processed. When updates are made, the revised policy will be published at https://bjie.io/privacy-policy with an updated "Last Updated" date at the top of the document.

Where changes are material — for example, if bjie introduces a new category of data processing or shares data with a new category of third party — bjie will notify registered players by email to the address on record at least 14 days before the change takes effect. Continued use of the Platform after the effective date of the revised policy constitutes your acknowledgement of and agreement to the updated terms.

The version of this Privacy Policy that applies to any specific data collection event is the version that was in effect at the time that data was collected. Previous versions of this Privacy Policy are available on request by contacting [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data bjie holds about you, please contact the bjie data support team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line for Data Requests: "Data Rights Request — [Your Registered Email]"
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Acknowledgement within 5 business days; full response within 30 days
• Language: English

bjie is committed to resolving all privacy-related queries and complaints transparently and fairly. If you are not satisfied with bjie's response to a data rights request or privacy complaint, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.

Thank you for trusting bjie with your personal data. We take that trust seriously and remain committed to protecting your privacy across every aspect of the bjie platform.